CliniOps worked very closely with all its customers from 2016, and that has already started paying dividends from early January. We started the year by signing up a few repeat customers and a few annual extensions. CliniOps now supports studies in Mozambique and Swaziland, among others.
During our initial interaction with our customers, as part of the ‘Study Setup’ activity, CliniOps Global Delivery team engages closely with the client study team including the site coordinators. The purpose of this interaction is to clearly understand the processes and the workflow that are usually followed at their site level. Some of these activities are usually very unique to each site based on parameters like country specific regulatory requirements, local culture & taboos, technology adoption, computer literacy, network connectivity et. al. This step is of paramount importance that makes it possible for us to configure our eSource application to closely align with the processes followed on the ground. Introducing a new technology is not always easy, especially in this space where technology adoption is relatively slow. But fortunately for us, we have been able to overcome this and turn our clients into Happy Customers.